At Value Harbor, your satisfaction is important to us. We want you to feel confident in every purchase you make. If for any reason you are not completely satisfied, we’re here to help with a straightforward return and refund process.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
Unused and in the same condition that you received them
In the original packaging
Accompanied by proof of purchase (receipt or order confirmation)
Certain items may not be eligible for return, including clearance items, final sale products, or personalized/custom-made items.
Return Process
To initiate a return, please contact us at valueharbor@outlook.com or call 539-201-8964 with your order details. Once your return is approved, we will provide instructions on how and where to send your item.
Please note: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Damaged or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include photos of the item and packaging so we can quickly resolve the issue. In such cases, we will cover return shipping costs and offer a replacement or full refund.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for assistance.
Non-Refundable Items
Gift cards
Clearance or final sale items
Customized or personalized products
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check your bank account again and contact your credit card company. If the issue persists, feel free to reach out to us for support.
If you have any questions about our return and refund policy, please don’t hesitate to contact us. We’re always here to ensure your experience with Value Harbor is smooth and enjoyable.
Thank you for shopping with Value Harbor.
